Utilities / Bill Payment FAQs

To update your name on your utility account, legal documentation such as a marriage license, divorce decree, or court order is required. You may submit this documentation by mail, email, or in person at City Hall.

Yes. You can set up automatic payments through the Tyler Munis online billing system:
capecoral.gov/UtilityPayments

You will need your Customer ID, Account Number, and the primary phone number associated with the account.

Bills are due upon issuance. Payments not received within 20 days of the bill date are considered past due and delinquent.

Common reasons for increased usage include:

• Pressure washing or extensive outdoor water use
• Filling a pool (may qualify for a sewer adjustment once every 12 months)
• Leaks on the property (may qualify for a leak adjustment once every 12 months)

Click here to access the adjustment form

Toilet Leak Test:
Add 4–5 drops of food coloring to the toilet tank. Wait 20–30 minutes. If color appears in the bowl, the toilet is leaking.

Other Leak Checks:

• Inspect faucets, shower heads, and outdoor hose bibs (including by docks or garages).
• Check your water meter:
1. Ensure no water is running.
2. Observe the meter dial.
3. If spinning, turn off your home’s main shutoff valve.
4. Recheck the meter:
• If it stops, the leak is inside the house.
• If it continues spinning, the leak is likely underground between the meter and your shutoff valve.

Possible causes include:

• Non-payment disconnection: If your bill is past due, services may be disconnected. Pay the full past-due amount to restore service. Reconnection typically occurs by the end of the next business day.
• Check your main shutoff valve to ensure it is open.
• Main water line break: Visit the City’s Outage Map for updates.
• New ownership: If you're a new property owner and haven't established service, the account may have been closed by the previous owner. Click here to apply for service.

• Automated Phone System: 866-283-3567 (no additional charge)
• Online Portal: Pay Online Here
• In Person: City Hall, 1015 Cultural Park Blvd., Cape Coral, FL 33990
• By Mail: PO Box 31526, Tampa, FL 33631-3526

Watering schedules are regulated by the City.

Click here to view the current watering schedule