Services
ITS Services
The IT infrastructure plays a central role in supporting the City's strategic applications. A multi-year program is in place to ensure capacity, resiliency, and security for the wired and wireless network infrastructures in a cost-effective manner.
The Network and Telecom division is responsible for the infrastructure that supports the City's data and voice communications.
This group supports the business application software packages that service the City.
The Business Applications division administers and supports the application software systems supporting City operations and business processes. These systems are typically specially configured commercial software packages. Additionally, this group develops special custom interfaces, databases, and niche applications where either the capability is not available commercially or the cost is prohibitive. Business Applications also develops custom reports and web capabilities supporting internal users and residents.
The Business Applications division administers and supports the application software systems supporting City operations and business processes. These systems are typically specially configured commercial software packages. Additionally, this group develops special custom interfaces, databases, and niche applications where either the capability is not available commercially or the cost is prohibitive. Business Applications also develops custom reports and web capabilities supporting internal users and residents.
Infrastructure Communications and Technology (ITC) manages the systems and storage that support all City and Public Safety (Police and Fire) applications. This involves developing and supporting storage area (SAN) networks and all the data centers, local and remote, that host these enterprise systems.
Desktop support services are provided to all City Departments. Support is also provided for all the Public Safety applications and systems.
Desktop support services are provided to all City Departments. Support is also provided for all the Public Safety applications and systems.
As part of the annual planning cycle, the ITS Department prepares annual updates to the IT strategic planning documents.
The Information Technology Plan document is our main strategic planning document covering IT governance, strategic initiatives, alignment with City priorities, key projects, and IT architecture and standards.
The Information Technology Plan document is our main strategic planning document covering IT governance, strategic initiatives, alignment with City priorities, key projects, and IT architecture and standards.
The Network and Telecom division is responsible for the infrastructure that supports the City's data and voice communications.