Customer Billing Services
Customer Billing Service (CBS) representatives are available to answer questions about bills and assist customers with problems pertaining to utility services (water, sewer, and irrigation), assessments, Contribution in Aid of Construction fees, lot mowing, stormwater, capital expansion fees, hardship, and grant assistance programs. Click the links at left for details.
Contact Information
Office Hours:
7:30 a.m. to 4:30 p.m.
Monday-Friday, excluding City holidays
| Service | Phone Number |
| Customer Service | 239-574-7722, option 3 then option 5 |
| Customer Service Fax Number | 239-242-3898 |
| Pay by Phone | 866-283-3567 |
| Assessments/Impact Fee | 239-242-3851 |
| New Construction/Expansion | 239-242-3853 |
| Payoff Request | Click here for payoff request |
(Note: No payments for delinquent water service can be made using this number.)
Bill Boyd, Customer and Field Services Manager, bboyd@capecoral.gov
Holly Goyette, Assessment and Billing Manager, hgoyette@capecoral.gov
Utility Rates:
View the City of Cape Coral’s Current Water and Sewer Rates
Set Up or Discontinue Utility Services:
- Complete an Online Utility Application to request new residential service
- View List of Online Specialty Utility Forms (ie. Affidavits)
- View Information about New Construction/Utility Extension to connect an existing structure to City utilities or to connect a brand-new structure to City utilities
- Complete an Online Disconnect Form to request service shut off (must be received a minimum of two days before the requested shut-off date)
Looking for Information on Cape Coral’s Utility Extension Project (UEP)?
View Details on Cape Coral’s Utility Extension Projects
You can help the environment by saving water!
See Water Conservation Information
Questions?
Visit the CBS Home Page or call 239-574-7722, Option 3, Option 5