311 Call Center
The 311 Call Center helps Cape Coral residents with city service inquiries, problem reporting, service requests, and status tracking.
Hours of Operation:
Monday - Friday, 7:30 a.m. - 4:30 p.m.
Note: Closed on City-observed holidays.
Three Ways to Submit a Digital Request:
- Enter your request directly in the Citizen Self-Service 311 portal on the City's website
- E-mail your city issue or service request to 311@capecoral.gov. Please include the physical address of the problem and a description of your request. A customer service rep will send your concerns to the correct department for follow-up.
- Download the Cape Coral 311 app* on your smartphone (see instructions below).
NOTE:
While digital service requests may be submitted 24 hours a day, seven days a week, responses will be provided during the City's regular business hours.
*Download the 311 App
Get the Cape Coral 311 mobile app from the Apple App Store or Google Play Store. The app lets you:
- Report issues anytime
- Help identify problems
- Provide feedback
- Receive updates on your reports
Watch the instructional video below for help with the download and use.