Accessibility Information

Customer Billing Services

Pay Utility Bill

How to Pay Your Utility Bill

Sign in to the Tyler Munis online billing system at - which allows users to set up electronic billing, schedule automatic bank draft or credit card payments, and make one-time online payments. Registering in the online billing system is quick and easy:

  • Pull up a past utility statement to access your Customer ID and Account number as this information is required to enroll in the new system; You will also need the primary phone number that was used to set up the account originally.
  • Note: On the example of a previous utility statement shown below, the Customer ID is the number located to the left of the dash (999999) and the Account number is located to the right of the dash (111111).
  • If your account number is less than six digits, you will need to add leading zeros to pad the number to six digits. For instance, account number 1234 would need to be entered as 001234.
                                             Visual of old account number location

In Person
Customer Billing Services
Cape Coral City Hall (1st Floor)
1015 Cultural Park Blvd
Monday-Friday, 7:30 am-4:30 pm

--> Learn About & Use the “Save Your Place in Line” queuing system to reduce wait times when paying in person

Pay by Phone

By Mail:
Mail your payment with the top section of the bill in the envelope provided (or one of your own). Be sure to attach proper postage.

Mailing Address:
City of Cape Coral

Customer Billing Services
P.O. Box 150006
Cape Coral, FL 33915-0006

Visit or call 239-574-7722, Option 3, Option 5