Accessibility Information


Utilities Department


-Jeff Pearson, Utilities Director

Contact Info: 

Utilities Customer Service Phone: (239) 574-7722, Option 3 Then Option 5
Assessments/Impact Fee Billing Phone: (239) 242-3852
New Construction/Expansion Phone: (239) 242-3853
After Hours 3:00 pm - 7:00 am - Emergency Number (Water Main Breaks): (239) 242-3400
       (Note: No payments can be taken for delinquent water service using this number.)
Utilities Director - Jeff Pearson
Director Phone: (239) 574-0700 ~ Email:
Utlities Department Physical Location - 815 Nicholas Parkway, E Cape Coral

"Continue to improve our delivery of cost-effective water, irrigation water and wastewater collection services by empowering employees to responsively meet customer expectations for quality, value, safety, reliability and environmental responsibility."

The City’s Utilities Department is comprised of the following Divisions: 
                     Administration, Collection Distribution, Water Production, and Water Reclamation.


The Utilities Director and staff provides for the overall management of the existing Utilities Operations, which includes the largest operating and capital improvement budgets in the City.  This area interacts with agencies such as South Florida Water Management, US Geological Survey, Department of Environmental Protection, other State and Federal Agencies, to ensure that all regulatory points and mandatory requirements are fully met; as well as other nationwide Utilities, and local community groups. 

Administration is also responsible for the management and enhancement of our Utilities Capital Assets, which include our facilities, and  all of the City’s infrastructure to safely continue providing outstanding drinking water, reuse irrigation and sewer service to our valued residents.  There are many projects under construction; as well as future plans to continue making our service ever so efficient and above all safe.

To view the Fiscal Year 2020 Annual Utility System Final Report, click here.