Accessibility Information

I Want To

Report an Issue

The City of Cape Coral's Tyler 311 system helps residents request services and report non-emergency issues such as the following: 

  • Pothole Repair Request
  • Transportation Maintenance Issue
  • Utility Water Issue
  • Swale Drainage Complaint
  • Missed Trash/Recycling Pick-up (Not picked up by 6 p.m. on normal collection day)


Submit your service request electronically in one of three easy ways:

  1. Enter your request directly in the Citizen Self-Service 311 portal on the City's website
  2. E-mail your city issue or service request to Please include the physical address of the problem and a description of your request. A customer service rep will send your concerns to the correct department for follow-up. 
  3. Download the Cape Coral 311 app* on your smartphone (see instructions below).


While digital service requests may be submitted
24 hours a day, seven days a week, email responses will be provided during the 311 Call Center's regular business hours.

Dial 311 from your cell phone (within Cape Coral) or 239-574-0425. The 311 Call Center is open Monday-Friday, 7:30 a.m.-4:30 p.m. (Closed from 1:00-2:00 p.m. for lunch)

You can download the
Cape Coral 311 mobile app via Apple or Android app stores. Watch the instructional video below to learn how.