Accessibility Information

Office of Communications

311 Call Center

The 311 Call Center assists Cape Coral residents with city service inquiries, reporting problems, submitting service requests, and tracking the status of requests.

Call Center Hours of Operation:
Mon-Fri, 7:30 a.m.-4:30 p.m.* (except City-observed holidays)
*Note: Phones are off daily from 1-2 p.m. for lunch.

Call Center Phone Number
Call 311 (within Cape Coral) or 239-574-0425.

In addition to contacting the Call Center during regular business hours, residents may submit digital service requests 24 hours a day, seven days a week.

Three Ways to Submit a Digital Request:

1.  E-mail the issue or service request to Be sure to include the address and a complete description of the issue.

2. Use the Citizen Self-Service 311 portal on the City website

3. Use the Cape Coral 311 app.  (Download instructions are shown below.)

How to Download the 311 App:

Cape Coral 311 mobile app can be downloaded from Apple or Android app stores. It allows you to report issues 24/7, assist the city in identifying problems, offer feedback, and receive updates on reported issues.  Watch the instructional video below for guidance. 

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