Accessibility Information

Office of Communications

311 Call Center

CONTACT:
Dial 311 from your cell phone, call 239-574-0425, email 311@capecoral.gov, visit the online  Citizen Self Service on our website, or download the app on your phone. 

HOURS:
7:30 a.m.-4:30 p.m., Monday through Friday

*Mobile app options and website are available 24 hours a day, seven days a week; however, responses will be provided during regular business hours. 

ABOUT:
The 311 Call Center offers citizens a way to obtain information about city services, ask questions of city staff, report problems within the city, submit service requests, and provide the status of their questions and requests.


You can download the Cape Coral 311 mobile app via Apple or Android app stores.  

311 app


BENEFITS: 
  • One-stop call center processing requests via phone, email, and web
  • Online reporting system available 24 hours a day, seven days a week
  • Receive updates on issues you have reported
  • Provide city with feedback
  • Assist the city in identifying problems
  • Resident insight provides for enhanced customer service
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