Accessibility Information

Office of Communications

311 Call Center

The 311 Call Center offers Cape Coral citizens a way to obtain information about city services, ask questions of city staff, report problems within the city, submit service requests, and provide the status of their questions and requests.**

Dial 311 from your cell phone (within Cape Coral) or 239-574-0425


Monday-Friday, 7:30 a.m.-4:30 p.m. (Phones are off from 1:00-2:00 p.m. daily for lunch; however, users may enter information via email, the app or website portal)

Submit service requests online in one of three ways:

  1. Enter your request directly in the Citizen Self-Service 311 portal on the City's website
  2. E-mail your city issue or service request to Please include the physical address of the problem and a description of your request. A customer service rep will send your concerns to the correct department for follow-up. 
  3. Download the Cape Coral 311 app on your smartphone (see instructions below).

Digital service requests may be submitted
24 hours a day, seven days a week.

Cape Coral 311 mobile app is available in Apple or Android app stores. Watch the instructional video below to learn how. 

  • Ability to report issues 24 hours a day, seven days a week
  • Ability to assist the city in identifying problems
  • Ability to provide the city with feedback
  • Ability to receive updates on issues you have reported
waste pro check your day
311 graph