Opening a New Account
To open a new account, the following information is required: Legal name, street address where the water and sewer service is to be provided, mailing address, ID such as a Driver’s License, State ID Card, or passport, and signature. All OWNERS must provide a signed HUD settlement statement and all TENANTS must provide a current signed LEASE.
An application can be faxed or mailed to you if requested. Applications need to be complete and can be mailed, processed at Customer Billing Services, or faxed to 239-242-3898.
The City will need to have you specify whether you are a tenant or an owner and the date the service is to start. Proper identification is required to be presented along with a signature on the application before service can be started. Customer Billing Services requires a two-day notice in advance if the application is returned by fax or mail.
A deposit shall be required of all new customers who establish a water and sewer account. Deposits shall be paid to the City of Cape Coral by cash, check, money order, or credit card. Provisions have been made to refund deposits after two years (24 months) with satisfactory account history.
Customers who have had a previous account with the City and who are applying for new service will need to satisfy any outstanding balance owed to the City on any previous account(s) prior to receiving service at a new address.
Deposits for tenant accounts must be paid at the time the account is established. Owner accounts may be paid in two monthly installments of $50 each.