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Customer Billing Services

Customer Billing Services

The Customer Billing Services Division of the Financial Services Department is responsible for collecting utility services, assessments, and other fees. Click the links below for details:

Contact Information

Physical Address:
Customer Billing Services Division
Cape Coral City Hall
1015 Cultural Park Blvd
Cape Coral, FL 33990  

Office Hours:
7:30 a.m. to 4:30 p.m.
Monday-Friday, excluding City holidays

Service Phone Number
Customer Service 239-574-7722, option 3 then option 5
Customer Service Fax Number 239-242-3898
Pay by Phone 239-574-7058
Assessments/Impact Fee 239-242-3852
New Construction/Expansion 239-242-3853
Payoff Request Click here for payoff request

After Hours Emergency Number (Main Breaks):  239-242-3400
(Note: No payments for delinquent water service can be made using this number.)

Bill Boyd, Customer and Field Services Manager,
Holly Goyette, Assessment and Billing Manager,

Utility Rates:
--> View the City of Cape Coral’s Current Water and Sewer Rates

Set Up or Discontinue Utility Services:

Looking for Information on Cape Coral’s Utility Extension Project (UEP)?
--> View Details on Cape Coral’s Utility Extension Projects

You can help the environment by saving water!
--> See Water Conservation Information

Visit the CBS Home Page or call 239-574-7722, Option 3, Option 5