Customer Billing Services

• Pay Utility Bill
• Customer Service
• Assessments
• Billing / Collections
• Adding Utility Services
• Expansion / New Construction
• Disconnecting Utility Service
• Commonly Used Forms
• Frequently Asked Questions
• Join the Line

Contact Information

Physical Address:
Customer Billing Services Division
Cape Coral City Hall
1015 Cultural Park Blvd
Cape Coral, FL 33990  

Office Hours:
7:30 a.m. to 4:30 p.m.
Monday-Friday, excluding City holidays

After Hours Emergency Number (Main Breaks):  239-242-3400
(Note: No payments for delinquent water service can be made using this number.)

Bill Boyd, Customer and Field Services Manager, bboyd@capecoral.gov
Holly Goyette, Assessment and Billing Manager, hgoyette@capecoral.gov

Utility Rates:
--> View the City of Cape Coral’s Current Water and Sewer Rates

Set Up or Discontinue Utility Services:

• Complete an Online Utility Application to request new residential service

• View List of Online Specialty Utility Forms (ie. Affidavits)

• View Information about New Construction/Utility Extension to connect an existing structure to City utilities or to connect a brand-new structure to City utilities

• Complete an Online Disconnect Form to request service shut off (must be received a minimum of two days before the requested shut-off date)

Looking for Information on Cape Coral’s Utility Extension Project (UEP)?
--> View Details on Cape Coral’s Utility Extension Projects

You can help the environment by saving water!
--> See Water Conservation Information

Questions?
Visit the CBS Home Page or call 239-574-7722, Option 3, Option 5