Accessibility Information

Customer Billing Services

Utilities / Bill Payments

I had a recent name change. How do I go about changing my name on the utility account?

We would need legal documentation such as a marriage license, divorce papers, etc to have your name changed on the utility account. You can send this to us via mail, fax at (239)242-3898, or you can bring the documentation in person to City Hall.

Can I have my utility account bill deducted from my credit card or bank account each month?
Yes. Sign in to the Tyler Munis online billing system -  https://selfservice.capecoral.gov/css/ - which allows users to set up electronic billing, schedule automatic bank draft or credit card payments, and make one-time online payments. 

I am certain that I did not use that much water on my last utility bill. What can be done to check the meter?
First, check all toilets and valves for any visible or silent leaks. If you have a pool, check your equipment or solar paneling for any visible leaks. Upon your request call 239-574-7722, a field representative will visit your property to verify that the read is correct and check for any meter dial movement that could identify that there may be a leak on the property.

Do I have a grace period to pay my utility bill?
"Bills are due when rendered. Bills are considered past due if not paid within 20 days of the bill date. If payments are received more than 20 days after the bill date, the payment is considered delinquent."

Why is my bill higher than normal?
If you did pressure washing or used a hose on the side of your home, that will increase your monthly usage.

If you filled your pool, you may be eligible for a sewer adjustment once per 12 months. Click here for the adjustment form.
If you discover a leak at your property and get it repaired, you may be eligible for a leak adjustment once per 12 months. Click here for the adjustment form.

How can I identify a leak?
Toilet dye test: Put about 4 or 5 drops of food coloring in the toilet tank. Wait about 20 to 30 minutes. If the colored water appears in the bowl within that timeframe, there is a leak.

Check all faucets and shower heads in the house for drips. Look at any hose bibs on the outside of your home including on the side of your house and down by the dock if you have one.

To determine if the leak is inside the house or outside the house, you can look at your meter. Make sure you are using no water in the house. Go to the water meter and see if the dial is spinning. It is is, go to your house and turn off your water shut off valve. Then go back and check the meter. If the meter stopped spinning, that means the leak/water usage is occurring somewhere past that shut off valve. Most likely in the house. If the dial is still spinning with your shut off valve turned off, it indicates the leak is underground between the meter and the shut off valve.

I have no water. What do I do?
If you have not paid your bill, water may be disconnected for non-payment. If this is the case, the full past due amount will need to be paid to restore services. Services will be restored by the end of the next business day.

Check the shut off valve on the outside of your house and make sure it is in the on position.

There could be a main break in the area. Click here to view the outage map.

If you are a new owner and have not already established your account, water may be disconnected due to the outgoing owner closing their account. Click here to submit an application.

How can I reach you?
Phone: 239-574-7722 option 3, then option 5
Email: csbilling@capecoral.gov
In person: City Hall is located at 1015 Cultural Park Blvd., Cape Coral, FL 33990

How can I pay my bill?
Automated phone system: 239-574-7058 (no charge)
Online web portal:  https://www.capecoral.gov/department/financial_services/customer_billing_services/pay_utility_bill.php
In person: City Hall located at 1015 Cultural Park Blvd., Cape Coral, FL 33990
Mail: PO Box 31526, Tampa, FL 33631-3526

What days can I water my lawn?
--> Click here to see the City's current watering schedule.