Join a Line / Schedule a Permit Services Appt
1. Select a line option from the list below that best applies to your situation.
2. Use one of the methods above to "Join a Line" remotely or to schedule a permitting services appointment. Note: Permitting service appointments must be scheduled in advance.
City Hall Specialty Line Options:
Customer Billing Services (Utilities, Assessments, etc.) - Open M-F, 7:30 am-4:30 pm
"Join the line" (check-in) for the following services from 7:30 a.m. to 4:30 p.m., Monday through Friday. No appointments are offered.
- CBS Water Dept Customer Service - Choose this line if you want to open a utility account, have a question about your water bill, or are inquiring about a leak adjustment.
- CBS New Construction - Choose this line if you want to open a new construction utility account or have a question about a tax-billed assessment.
- Utility Expansion – Choose this line if you want to apply for a utility connection permit or initial irrigation installation.
- CBS Hardship – Choose this line if you want to apply for the hardship program or have questions regarding the program.
Building Permit Services - Open M-TH, 7:30 am-4:00 pm*
*Please note: Building Permit Services appointments are scheduled in 30-minute time slots and can be made through the Q-less virtual line system or via text. No walk-ins will be accepted.
- Owner/Builders 1 – Choose this line/option if you are a property owner needing assistance with building permits
- Owner/Builders 2 – Choose this line/option if you are a property owner needing assistance with building permits and the Owner/Builder 1 line is full
- Contractor – Choose this line/option if you are a contractor needing assistance with existing building permits
- Permit Pick-up Only - Choose this line/option if you are picking up an approved permit
Additional Line Options
"Join the line" (check-in) for the following services from 7:20 a.m. to 3:45 p.m., Monday through Friday. No appointments are offered. (Click the links below for more information on these services.)
- Clerk Services - Choose this line if you need assistance with Records Requests, Pet Licenses, Domestic Partnership Questions, etc. Note: The Passport office closes at 3 p.m.
- Contractor Registration - Choose this line if you need to register as a contractor to work in the City of Cape Coral.
- Housing/Mortgage Assistance - Choose this line to apply for or request housing assistance program information. This includes deductible assistance and foreclosure prevention.
- Business Tax Receipts – Choose this line if you need assistance with business tax receipts.
- Zoning/Planning – Choose this line if you need assistance with land use inquiries, certificates of use, seating, or tent or sign permits.
Ways To "Join a Line" (Check-in) or Schedule a Permitting Services Appointment:
Qless Web Page
- Click here to open Qless site
- Enter your First and Last name and cell phone number, including the area code, then click "Next."
- Choose the line you wish to join or a permitting services line/option to schedule an appointment.
QLess App
After you download (Android or Apple store) and open the QLess App, you will be asked to:
- Search for: City of Cape Coral.
- Enter your first and last name and cell phone number; be sure to include the area code, then enter One (Required) to select your line.
- Choose the line you wish to join or a permitting services line/option to schedule an appointment.
- Answer any additional questions specific to your check-in.
- Click "Confirm."
Text Message
Text "Cocc front counter" to 239-232-3644
- Text the line number of the line you want to join. Note: Some line options are not available for text check-ins.
- You will receive a message with your estimated wait time and the number of people in front of you, and you will receive another message when it's your turn.
- You'll have the following "In-line" options:
- Text "S" to get a status update
- Text "L" to leave the line
- Text "M" to get more time
- Text "H" for help.
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