Accessibility Information

Cape Coral’s 311 Call Center Introduces New Software & App

February 11, 2022

Cape Coral’s 311 Online and CapeConnect App are transitioning to a new software system.

Important Information for Current Users:

  • Feb. 16 to Feb. 21 – online 311, including the app, will be unavailable, however, during this time users can still call 311 or send emails to
  • If currently using CapeConnect mobile app, users will receive push notifications when changes are taking place and will need to re-register for the new app

How the new software will benefit users:

  • Provides enhanced experience and usage
  • Boasts improved responsiveness to citizen requests by the subject matter expert
  • Allows users to create an account and access their requests via the online portal
  • Provides follow-up tracking and documentation for reporting
  • Centralizes processes that handle requests
  • Integrates with other Tyler products, such as myCivic mobile app (CBS software; EnerGov)

The projected launch date of the new online system and app is Feb. 22.