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Water Shutoffs to Resume July 6 for Delinquent Utility Accounts – Payment Plans Available

The City of Cape Coral will resume water shutoffs on Tuesday, July 6 for any utility account with a balance that is more than 60 days past the bill date. Water shutoffs were suspended in March 2020 when many people were out of work due to the COVID-19 pandemic. Customers with a past due balance are encouraged to make payment arrangements with the Customer Billing Services Division before shutoffs resume.

Before shutoffs were suspended, a shutoff occurred when a utility account balance was more than 45 days past the bill date. Resuming shutoffs for account balances that are more than 60 days past the bill date allows for a gradual return to the policy that was in place before the pandemic.

There are several utility assistance programs available for residents who have qualifying financial needs:

  • Cape Coral Caring Center
  • Community Cooperative Inc.
  • Lee Cares – Lee County Human and Veteran Services
  • United Way 2-1-1
  • OUR (Opportunities for Utilities and Rental Assistance) Florida Program

Customers that may be impacted by a water shutoff are notified via telephone, mail, and a hand-delivered red tag. Utility bill inserts also have been distributed to inform customers that water shutoffs will resume on July 6.  

To assist customers, payment plan limitations will be relaxed through September 1 and until the City returns to the policy that was in place before shutoffs were suspended.  If a customer defaults on a payment plan, utility services will be terminated. Please contact the Customer Billing Services Division at (239) 574-7722 (Option 3, Option 5) to make a payment by phone or to make payment arrangements. For more information, please visit