Information and Assistance
If you are experiencing an emergency, please call 911.
Questions and information, or to report non-emergency hurricane-related information (e.g. water main breaks, well-being checks):
Dial 3-1-1 or call (239) 574-0425, Mon-Fri, 7:30 a.m.-4:30 p.m.
Property Tax Relief due to Hurricane Ian
On December 16, Governor Ron DeSantis signed into law section 197.3181 Florida Statutes which provides for a prorated refund of property taxes for residential dwellings rendered uninhabitable by Hurricane Ian. The information provided by the Florida Department of Revenue below is intended to help homeowners better understand the statute and eligibility requirements.
--> View "A Florida Homeowner's Guide: Property Tax Relief for Hurricanes Ian and Nicole" (printable PDF).
--> View 2022 Property Tax Relief Information - Lee County Tax Collector Website
Hurricane Ian Deductible Assistance Program
As of late January, staff has started processing hurricane deductible applications received before the December 9 application deadline. Applicants will be contacted on an individual basis.
FWC Hurricane Ian Vessel Hotline - Call (850) 488-5600, Mon-Fri, 8 a.m. - 5 p.m.
Report displaced or damaged vessels on Florida waters by calling this FWC hotline. Callers should be prepared to provide the vessel’s registration number, current location, and detailed description. Click here for more details and boat owner options.
Florida Storm Relief - How to Recover from a Storm - This website highlights resources available through the state’s public and private partners and faith-based organizations. Here you can find a step-by-step checklist for Floridians recovering from Hurricane Ian and other resources available for impacted Floridians.
- How to Apply for FEMA Assistance
- View Citizenship and FEMA Eligibility
- View FEMA Disaster Assistance Information
- Visit FEMA Website
To check your FEMA application status or get more information about available resources, visit www.fema.gov.
FEMA Disaster Recovery Center (DRC): FEMA has opened this DRC in Cape Coral to help residents with their initial registration and provide recommendations and assistance for individuals based on their unique needs.
- Lake Kennedy Center
400 Santa Barbara Blvd
Cape Coral, FL 33991
Open Daily from 8:00 am-7:00 pm
- Asbestos and Natural Disasters Guide - Covers the risks associated with hurricane debris and asbestos.
- Disaster Relief Assistance | Here for You | U.S. Bank (usbank.com) - Residents who used Florida Housing’s Homeownership Loan Program (HLP) may be eligible for Disaster Relief Assistance through US Bank.
- Disaster Relief Resources and Information (floridahousing.org) - Visit here for more information about Florida Housing Finance Corporation and disaster relief resources.
- Fannie Mae Disaster Response Network for Homeowners and Renters (English)
- FloridaHousingSearch.org - Individuals displaced from their homes are encouraged to visit this free, statewide search platform to help locate an affordable rental property. If you do not have Internet access, you may call the following toll-free number for assistance in conducting a search: 1-877-428-8844.
- HurricaneHomes.org: Local Realtor associations have built a platform for the community to access temporary housing rentals in Fort Myers, Cape Coral, Naples, Bonita Springs, and Marco Island. The website will provide housing listings given by licensed Realtors in the area whose properties have been vetted as reliable, safe, and clean.
- Hurricane Ian: Urgent accommodations in Florida (airbnb.com) - Airbnb.org has committed $5 million to offer free, temporary housing to people displaced by Hurricane Ian. To be eligible for an Airbnb stay as part of this hurricane response, individuals must be connected to Airbnb by one of its official referral agencies, including Global Empowerment Mission, CORE Response, Operation Blessing, and Inspiritus.
- Ian Debris Clean-up - To help with property cleanup, be it a vessel or mobile home, or commercial or private property, the state has added resources to this landing page, including a fact sheet that clarifies how residents can use this site to connect with resources. -->View the new fact sheet here
- Local Government Information (floridahousing.org) - If your home sustained damage due to the storm, your local State Housing Initiatives Partnership (SHIP) program office might have recovery assistance available to help with temporary relocation, rental assistance, debris removal, and/or home repairs. Please contact your local SHIP office directly for more info.
- Red de Respuesta a Desastres de Fannie Mae para Propietarios e Inquilinos (Español)
- Unite Florida Portal - This portal is for state sheltering and housing assistance. People must be registered with FEMA for individual assistance at https://www.disasterassistance.gov/ (the deadline for this was just extended to Jan. 12). This new portal is a way to connect residents with additional resources. -->Click here to see the news release with information about this portal
Mental Health Assistance:
- National Disaster Distress Helpline: 1-800-985-5990 - This 24/7, 365-day-a-year, national hotline is dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the U.S. and its territories. Call or text 1-800-985-5990 to connect with a trained crisis counselor.
- NAMI Helpline: 1-800-950-6264 or text 9-8-8
- United Way: Call 2-1-1
- Small Business Administration (SBA)
- View Hurricane Ian Community & Economic Recovery Flyer
- If you own a private business that has been impacted, visit www.FloridaDisaster.biz/
- American Red Cross
- Florida 511 traffic information with up-to-the-minute traffic information and Florida interstate closures and maps
- Salvation Army