Accessibility Information

Customer Billing Services

Direct Pay

Who is eligible for Direct Pay?

Residential and commercial utility customers are eligible.

How does Direct Pay work?

Every month, your water/sewer bill will be deducted from your bank account. Once activated your bill statement will display the message “Bank Draft – Do Not Pay”.

Will I still receive a monthly bill?

You will receive a monthly bill that details your account activity.

What date are the funds deducted from my bank account to pay the bill?

Approximately 20 days after the bill date on the billing statement, the payment will be deducted from your bank account. Funds must be drawn from a US bank.

How long does it take to set up Direct Pay?

The enrollment process takes up to 60 days depending on your billing cycle.

Can I cancel my Direct Pay account?

Yes. You may withdraw from the Direct Pay program at any time. Withdrawal from the plan will occur after the current utility bill has been processed by your financial institution.

What happens with Non-Sufficient Funds?

Direct pay payments returned for insufficient funds will incur up to a $40 fee and, upon the second occurrence, automatic removal from this payment program will occur.

What do I need to enroll?

Sign in to the Tyler Munis online billing system -