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Financial Services

Customer Billing Services

CBS draft Front copy 3

Transition to New Utility Billing 
Coming Soon
The City of Cape Coral announces the upcoming launch of its new online billing and payment solution. The software will improve efficiency, accessibility, and responsiveness to better meet the needs of Cape Coral’s utility customers. As a result, customers will notice new billing statements beginning in February.   
 
The billing conversion will take place from January 25-February 1, during which time customers will have access to limited services. After the launch, all e-bill customers will be required to enroll in the new system.
 
What to Expect During the Transition: 
  • After January 25: Customers enrolled in the City’s e-bill service will no longer receive an e-bill from the current system.
  • January 25 - February 1: Utility payments will not be accepted on the City's website; However, payments can be made at City Hall.
  • E-bill customers set up for auto pay: Your last automatic debit will occur for payment of the January 2022 statement.
  • Once the new system is active: Registration instructions and a link to sign up will be posted on the City website and e-mailed to current e-bill customers.
  • New high-tech features will make paying bills a breeze, and traditional payment options will still be available.
There is nothing you need to do at this time – simply be aware change is coming and stay tuned for details on how to register with the new system.
 
Questions?
Visit www.CapeCoral.gov/Finance/CBS or call 239-574-7722, Option 3, Option 5

The Customer Billing Services Division is responsible for Customer Service, Billing, Assessments, and New Construction/Expansion

Fill out our Online Web Application

Fill out our Online Web Disconnect Form

Information about New Construction/Utility Extension

Information about Utility Extension Projects

Access Utility Forms Online

Current Water and Sewer Rates

Sign-up for the new E-Bill Service

Learn about our new queuing system to reduce your wait time

ONLINE PAYMENT is an online service to access utility account information and make online payments

Water Conservation information

Service Phone Number
Customer Service 239-574-7722, option 3 then option 5
Customer Service Fax Number 239-242-3898
Assessments/Impact Fee Billing 239-242-3852
Payoff Request Click here for payoff request
New Construction/Expansion 239-242-3853
Pay-by-Phone 239-574-7058

Office Hours:

7:30 am to 4:30 pm, Monday through Friday, excluding City holidays. 

After Hours Emergency Number (Main Breaks):  239-242-3400
(Note: No payments can be taken for delinquent water service using this number.)

Physical Address:
Cape Coral City Hall
1015 Cultural Park Blvd
Cape Coral, FL 33990  
 
Mailing Address:
P.O. Box 150006 Cape Coral, FL 33915-0006

Bill Boyd, Customer and Field Services Manager
Holly Goyette, Assessment and Billing Manager