Accessibility Information

Financial Services

Customer Billing Services

The Customer Billing Services Division is responsible for:
  • Customer Service
  • Utility Billing
  • Assessments
  • New Construction/Expansion

Contact Information:
Physical Address:

Cape Coral City Hall
1015 Cultural Park Blvd
Cape Coral, FL 33990  

Office Hours:
7:30 a.m. to 4:30 p.m.
Monday-Friday, excluding City holidays

Service Phone Number
Customer Service 239-574-7722, option 3 then option 5
Customer Service Fax Number 239-242-3898
Pay by Phone 239-574-7058
Assessments/Impact Fee 239-242-3852
New Construction/Expansion 239-242-3853
Payoff Request Click here for payoff request


After Hours Emergency Number
(Main Breaks):  239-242-3400

(Note: No payments for delinquent water service can be made using this number.)

Bill Boyd, Customer and Field Services Manager, bboyd@capecoral.gov
Holly Goyette, Assessment and Billing Manager, hgoyette@capecoral.gov
Utility Rates:
View the City of Cape Coral’s Current Water and Sewer Rates


Set Up or Discontinue Utility Services:


How to Pay Your Utility Bill:

Online
Sign into the new Tyler Munis online billing system - 
https://selfservice.capecoral.gov/css/ - which allows users to set up electronic billing, schedule automatic bank draft or credit card payments, and make one-time online payments. 

Registering in the new system is quick and easy:

  • Pull up a past utility statement to access your Customer ID and Account number as this information is required to enroll in the new system; You will also need the primary phone number that was used to set up the account originally.
  • Note: On the example of a previous utility statement shown below, the Customer ID is the number located to the left of the dash (999999) and the Account number is located to the right of the dash (111111).
  • If your account number is less than six digits, you will need to add leading zeros to pad the number to six digits. For instance, account number 1234 would need to be entered as 001234.

                                             Visual of old account number location

How to Register For Customer Self Service:

 


Note
: If your February statement amount is higher or lower than usual, please understand the billing system transition may result in more billing days in January/February as new billing cycles adjust.

 

Additional Payment Options:

While the high-tech features of the new system make paying utility bills a breeze, traditional payment options are still available including:


In person: Cape Coral City Hall, 1015 Cultural Park Blvd, Customer Billing Services, Monday-Friday, 7:30am-4:30pm
--> Learn About & Use the “Save Your Place in Line” queuing system to reduce wait times when paying in person

By phone: 239-574-7058

By mail
:
Mail payment with top section of bill in the envelope provided (Be sure to attach proper postage)

Mailing Address:
City of Cape Coral

Customer Billing Services
P.O. Box 150006
Cape Coral, FL 33915-0006

Looking for Information on Cape Coral’s Utility Extension Project (UEP)?
View Details on Cape Coral’s Utility Extension Projects

You can help the environment by saving water!
Water Conservation Information

Questions?
Visit www.CapeCoral.gov/Finance/CBS or call 239-574-7722, Option 3, Option 5