Accessibility Information

Financial Services

Customer Billing Services

The Customer Billing Services Division is responsible for Customer Service, Billing, Assessments, and New Construction/Expansion
Fill out our Online Web Application

Fill out our Online Web Disconnect Form

Information about New Construction/Utility Extension

Information about Utility Extension Projects

Access Utility Forms Online

Current Water and Sewer Rates

Sign-up for the new E-Bill Service

Learn about our new queuing system to reduce your wait time

ONLINE PAYMENT is an online service to access utility account information and make online payments

Water Conservation information

Service Phone Number
Customer Service 239-574-7722, option 3 then option 5
Customer Service Fax Number 239-242-3898
Assessments/Impact Fee Billing 239-242-3852
Payoff Request Click here for payoff request
New Construction/Expansion 239-242-3853
Pay-by-Phone 239-574-7058

Office Hours:

7:30 am to 4:30 pm, Monday through Friday, excluding City holidays. 

After Hours Emergency Number (Main Breaks):  239-242-3400
(Note: No payments can be taken for delinquent water service using this number.)

Physical Address:
Cape Coral City Hall
1015 Cultural Park Blvd
Cape Coral, FL 33990  
Mailing Address:
P.O. Box 150006 Cape Coral, FL 33915-0006

Bill Boyd, Customer and Field Services Manager
Holly Goyette, Assessment and Billing Manager