Frequently Asked Questions
Please find answers to questions frequently asked regarding the City Clerk's Office. Please note that these FAQs are provided as a public service and are general in nature; information may be subject to change.
City Clerk FAQs
Public Records FAQs
If you have additional questions you can contact the City Clerk's office Monday - Friday from 7:30 a.m. to 4:30 p.m. by dialing 239-574-0411 or emailing City Clerk Email.
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Can I find an elevation certificate for my property online? Many elevation certificates are available online. Property search.
*Search tip: Once on the page, search by document type, select 'elevation certificates' from the pull-down menu and enter your address below. If your address is not found, you can try searching different ways: use the asterisk * as a wildcard (ie: *18th pl*), use no periods, put spaces in between the directions (NW or N W), and most broadly you can just type your street number and view all with the associated addresses to see if you can locate yours. If you are unsuccessful in locating your elevation certificate you can contact the City Clerk's office by online records request, email City Clerk Email, or by phone as listed above. Where can I submit my Passport application?
The Office of the City Clerk serves as a passport acceptance facility for the U.S. Department of State. Information pertaining to your application can be found online under Passport Services. Detailed information regarding current requirements and fees, Consular information sheets and downloadable application forms can also be found on the U.S. Department of State website - Department of State Passport Agency.
Where can I find the council meetings?
City meetings are posted to the meeting calendar available online. Agendas, Minutes or Videos of City meetings.
How do I contact the 311 Call Center, formerly Citizen's Action Center?
The 311 Call Center, formerly Citizen's Action Center, offers citizens a way to obtain information about city services, ask questions of city staff, report problems within the city, and submit requests for service as well as provide the status of their questions and requests. They can be reached by phone by dialing 311 or 239-574-0425.
You can also submit your questions or problems online - To access the online 311 Call Center, formerly Citizen's Action Center, 311 Call Center Online here 311 Call Center Online here Where can I find the Code of Ordinances and Land Use and Development Regulations? The City of Cape Coral has transitioned the City Code of Ordinances and Land Use and Development Regulations to a searchable database provided by Municipal Code Corporation. The site allows visitors to search for specific Codes, as well as Land Use and Development Regulations. To view the City of Cape Coral's Code of Ordinances and Land Use and Development Regulations, Code and Land Use Regulations. The supplements for the Codes and Land Use Regulations are posted on a quarterly basis - the most up-to-date version can be found online on the Municode website.
Who do I call - the City Clerk or the Clerk of Courts?
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The City Clerk’s Office often receives calls from citizens asking questions or seeking documents that should be obtained from the Lee County Clerk of Courts. The list below gives a quick outline of what documents can be obtained from each office.
Provided by the City Clerk's Office:
Research Requests Provided by the Lee County Clerk of Courts
The following information can be obtained from the Lee County Clerk of Courts. They can be reached at 239-533-5000. You may visit the Lee County Clerk of Courts website at Lee County Clerk of Courts
Traffic Tickets and Small Claims Court |
| How do I submit a Public Records Request? You have many options when it comes to submitting a public records request:
There may be a cost associated with your request. Please review the list below:
Please note that if your request is extensive in nature, there may be hourly charges for time spent on your request. Please see the City's Extensive Public Records Request Policy for full details. What is a Public Record? Florida State Statute Chapter 119, Florida Statutes, was passed in 1909. This law provides citizens with access to the records of government. Section 119.07(1)(a) states: “Every person who has custody of a public record shall permit the record to be inspected and examined by any person desiring to do so, at any reasonable time, under reasonable conditions, and under supervision by the custodian of the public record or his designee.” Can I inspect all City records? Certain City documents may not be open for inspection. There are exemptions to the Florida Public Records Law; Florida State Statutes Section 119.071 of the Florida Statutes provides details on general exemptions from inspecting or copying public records. If a document contains exempt information and information that is public record, the exempt information will be redacted (blacked out) before it is released. Examples of exemptions include: Social Security numbers Active criminal investigations Security system plans Examination questions and answer sheets Police Officers' home addresses |