Accessibility Information

City Clerk

311 Call Center

The 311 Call Center offers Cape Coral citizens a way to obtain information about city services, ask questions of city staff, report problems within the city, submit service requests, and provide the status of their questions and requests.**

Dial 311 from your cell phone (within Cape Coral) or 239-574-0425


Monday-Friday, 7:30 a.m.-4:30 p.m. (Closed from 1:00-2:00 p.m. for lunch)

Save yourself a phone call by submitting your service request online in one of three easy ways:

  1. Enter your request directly in the Citizen Self-Service 311 portal on the City's website
  2. E-mail your city issue or service request to Please include the physical address of the problem and a description of your request. A customer service rep will send your concerns to the correct department for follow-up. 
  3. Download the Cape Coral 311 app on your smartphone (see instructions below).

While digital service requests may be submitted
24 hours a day, seven days a week, email responses will be provided during the 311 Call Center's regular business hours.

You can download the
Cape Coral 311 mobile app via Apple or Android app stores. You can watchthe  this instructional video to learn how. 

  • One-stop call center processing requests via phone, email, and web
  • Online reporting system available 24 hours a day, seven days a week
  • Receive updates on issues you have reported
  • Provide the city with feedback
  • Assist the city in identifying problems
  • Resident insight provides enhanced customer service