Accessibility Information

City Clerk

311 Call Center

Dial 311 from your cell phone, call 239-574-0425, email, visit the online  Citizen's Self-Service portal on our website, or download the app on your smartphone. 

7:30 a.m.-4:30 p.m., Monday through Friday

*Mobile app options and website are available 24 hours a day, seven days a week; however, responses will be provided during regular business hours. 

The 311 Call Center offers citizens a way to obtain information about city services, ask questions of city staff, report problems within the city, submit service requests, and provide the status of their questions and requests.

You can download the Cape Coral 311 mobile app via Apple or Android app stores.  

311 app

  • One-stop call center processing requests via phone, email, and web
  • Online reporting system available 24 hours a day, seven days a week
  • Receive updates on issues you have reported
  • Provide the city with feedback
  • Assist the city in identifying problems
  • Resident insight provides for enhanced customer service