Accessibility Information

City Clerk

311 Call Center

Cape Coral’s 311 Call Center has a new online portal to submit your City government-related issues via Citizen Self Service

You can also download the Cape Coral 311 mobile app via Apple or Android app stores.  If you need assistance, you can reach us by dialing 311
Direct line: 239-574-0425,


The 311 Call Center formerly Citizen's Action Center offers citizens a way to obtain information about city services, ask questions of city staff, report problems within the city, and submit requests for service as well as provide the status of their questions and requests. 

We also provide an online service that can be accessed from the comfort of your home or office, twenty-four hours a day, seven days a week.

Benefits to our Citizens:

  • One-stop call center processing requests over the counter, phone, or web.

  • Our online system of reporting is available 24 hours a day, 7 days a week.

  • You may receive updates on issues if you provide your information.

  • You will be able to provide the city with feedback.

  • The City strives to provide consistent answers.

  • Detailed reporting across departments alerts City to problem spots more quickly.

  • Insight into citizen concerns provides for more enhanced customer service.

BULK Pick-ups - WASTE PRO 

Irrigation Filter Requests

Possible Sewage Blockage Issues

The 311 Call Center formerly the Citizen's Action Center also welcomes opportunities to speak to local groups and organizations to review the services they provide.

The 311 Call Center formerly the Citizen’s Action Center can be reached by dialing  311 (formerly 239-574-0425)  or online via the Citizen Self Service Link: