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311 Call Center

The 311 Call Center offers Cape Coral citizens a way to obtain information about city services, ask questions of city staff, report problems within the city, submit service requests, and provide the status of their questions and requests.**

PHONE CONTACT:
Dial 311 from your cell phone (within Cape Coral) or 239-574-0425

CALL CENTER HOURS:
Monday-Friday, 7:30 a.m.-4:30 p.m. (Closed from 1:00-2:00 p.m. for lunch)

**DIGITAL SERVICE REQUESTS:
Save yourself a phone call by submitting your service request online in one of three easy ways:

  1. Enter your request directly in the Citizen Self-Service 311 portal on the City's website
  2. E-mail your city issue or service request to 311@capecoral.gov. Please include the physical address of the problem and a description of your request. A customer service rep will send your concerns to the correct department for follow-up. 
  3. Download the Cape Coral 311 app on your smartphone (see instructions below).

NOTE:
While digital service requests may be submitted 24 hours a day, seven days a week, email responses will be provided during the 311 Call Center's regular business hours.

DOWNLOAD THE APP:
You can download the Cape Coral 311 mobile app via Apple or Android app stores. You can watchthe  this instructional video to learn how. 



BENEFITS: 
  • One-stop call center processing requests via phone, email, and web
  • Online reporting system available 24 hours a day, seven days a week
  • Receive updates on issues you have reported
  • Provide the city with feedback
  • Assist the city in identifying problems
  • Resident insight provides enhanced customer service